ENA Coach: Kenya’s Leading Customer Satisfaction Public Transport

IN SUMMARY
ENA Coach Bus company came up with an automated inventory system where passengers book tickets at their own convenience through an easy-to-use online portal

ENA Coach bus and shuttle company which is run by ENA Investments Limited operating under a different SACCO, has been in existance since 2010, according to the Company CEO Mr Richard Mogire (pictured below).

ENA Coach which has its head office located at KPCU Building (Wakulima House), Ground Floor Along Haile Selassie Avenue, Nairobi, bolted out from the then Transline Classic services after complains from customers due to poor customer services, rude staff and poor maintenance of vehicles among others.

You remember, traveling by then, from one city to another meant that a person had to book a bus from a bus station. This was a disadvantage because you never knew when the bus was departing. Moreover, you could not know how much to pay and when you would be arriving at your destination.

With Experience in the Public Service Vehicle industry and courier services, ENA Coach in partnership with Explorer Parcel Handlers (EPH) evaluated the challenges and came up with better services to offer EXEMPLARY SERVICES to its customers 

ENA Coach Bus company came up with an automated inventory system where passengers book tickets at their own convenience through an easy-to-use online portal

The new system embed into the company’s website does not only enable customers to book tickets for various routes and destinations with ease but also help them organize their trips and daily commutes at their comfort zones.

For sure, the new technology that was adopted by Ena Coach is a soft spot service for many travellers who are looking to manage their business more efficiently.

Read ENA Coach online booking: Step by Step Guide 

Check the following key features that come standard with the bus ticket online system.

1. BUS ROUTES

This is the easiest bus booking software to create routes with Start, and Stop destinations, manage time traveling and bus schedules.

2. ONLINE TICKETING

Customers can get their tickets through user friendly online booking portal which is convenient and you can open it on your smartphone or computer with self-explanatory instructions.

From the comfort of your home book here;
>Call 07098332000
> http://www.enacoach.co.ke
>Download Ena Coach App from playstore https://play.google.com/store/apps/details?id=com.enacoach&hl=en

3. PAYMENT METHODS

Customers can do online payment for local Mobile money which are available and offline using various payment gateways (MPesa, Airtel Money)

4. BUS SEATS

The online system allows bookers to select available seats online

5. WAITING LOUNGES AND OFFICES

The company has unique state-of-the-art WiFi enabled waiting lounges and offices accros the country that are highly accommodative and secure in terms of booking process.

6. E-MAIL & SMS NOTIFICATIONS

The online bus ticket system sends out predefined Email & SMS notifications to customers

7. FLEETS

The buses and shuttles cover most of the common road routes in Kenya making significant headway in service delivery and opening up of new networks in Kenya and East Africa.

8. VALUE ADDED SERVICES

Due to public demand, the coaches are fixed with charging systems, Free WiFi and video screens. The seats are also made in such a way that you feel comfort during the journey under care of company’s experienced drivers (pilots)

9. CUSTOMER SERVICES

Having learned from previous mistakes of the mother company Transline Classic, ENA Coach decided to set up a customer a WhatsApp Family Forum to listen to its customers’ needs and complains.

ENA Coach covers more than 30 routes within Kenya and is working round the clock to add more routes within Kenya and the greater East African region.